Privacy Policy

Here at Rose des Pyrénées we are devoted to making sure your privacy is protected while you visit our website. We will not share your data with any third parties for marketing purposes. The following Privacy policy provides clear information about:

how we collect your data and when
what we will use that data for
how long we will keep it for
how to update your data

about us

Your personal information is collected by SARL Investissement Languedoc as:

Rose des Pyrénées

2 Chemin des Casteillasses, 11500 Belvianes-et-Cavirac, France

+33 468 208 072

In June 2020, the Hotel Maison Templaire was completely renovated and transformed into the new Rose des Pyrénées.

For data protection enquiries please contact: info@hotelrosedespyrenees.com

HOW WE COLLECT YOUR PERSONAL DATA

We use this site to obtain personal data from you when you contact us about services, when you submit information directly through our sign up forms, when you make a booking or purchase and if you sign up to receive a newsletter from us.

Website cookies

Cookies are small files that are downloaded to your device when you visit a website. Rose des Pyrénées uses Google Analytics cookies anonymously to collect information and details of visitor patterns. This information helps us improve our website.

It is possible to switch off cookies by setting your browser preferences. Information on how to enable or disable cookies on your computer or mobile device are provided in the help sections of the browser developers’ websites. Turning cookies off may result in a loss of functionality when using our website.

What We Collect

The personal information we collect can include your name, email, phone number, address, IP address. If you make a purchase, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How we use your DATA

We may use your information:

To inform you of any changes to our service
To process a booking you have made
To determine the layout of our website so that it is appropriate for the device you are using.
To send you information relating to our services or website requested by you.
To provide you with information about products or services that may interest you. Such as: offers or information about the surrounding area. If you change your mind please email us at marketing@resedespyrenees.com
To meet our obligations arising from any contracts entered into by you and us
To seek your views or comments on the services we provide
For our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website
To administer this website

We will not release your personal details to any third party for their mailing and marketing purposes.

MAILING LISTS

We collect personal information as part of the accommodation booking process, via online purchases, from forms on our websites and sign up to our newsletter.

We use that information for various reasons: to tell you about our offers and other events, occasionally to check our records are right and to check every now and then that you’re happy and satisfied. We do not share email lists with other organisations and businesses.

You can unsubscribe from our newsletters at any point by emailing info@hotelrosedespyrenees.com

WHEN WE WILL SHARE YOUR PERSONAL DATA

We might need to share your personal information with other organisations, if we do, it will be to the following categories of third parties:

service providers and suppliers, business associates, payment services providers, hosting providers, providers of IT support, advertising platforms, providers of booking systems, providers of cloud-based software or services used by us, accounting firms and law firms
ombudsman, regulators, public authorities and security organisations, such as the police, HM Revenue & Customs and the Information Commissioner’s Office, to the extent required by law, regulation, court order or if necessary to establish, exercise or defend our legal rights, including if we suspect fraud or attempted fraud
companies in the same group as us
financial organisations and advisors, credit reference agencies, debt collection and tracing agencies, and tenants
staff including volunteers, agents and temporary and casual workers

DATA SECURITY AND ACCESS TO YOUR PERSONAL INFORMATION

We are committed to protecting your personal data and to keeping it safe and confidential. We have therefore put in place security measures to prevent your personal data from being accidentally lost, disclosed, altered, used or accessed in an unauthorised way. Access to your personal data will be limited to our employees and certain third parties who process it on our behalf.

Access is limited to a need to know basis and your personal data is subject to a duty of confidentiality.
We will notify you and any particular regulator of a breach where we are aware and are legally required to do so.
If the data we hold on you is inaccurate please email us at: info@hotelrosedespyrenees.com
You have the right to ask for a copy of the information Rose des Pyrénées hold about you.

Storage of personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purpose of satisfying any legal, accounting or reporting requirements. In accordance to French law we will keep basic information about our customers for at least two years.

If you ask us to delete your data, we will do this subject to any legal obligation on us to retain it.

Your legal rights

It is your right to:

request access to a copy of your personal data collected by us
update or amend the personal data we have collected about you if it is inaccurate or incomplete
Ask us to erase, or restrict the processing of, the personal data we have collected about you
object to the processing of the personal data we have collected about you, including in respect of any data processed for direct marketing purposes
withdraw any consents you have provided in respect of our processing of your personal data;

To exercise any of these rights email info@hotelrosedespyrenees.com

YOUR RIGHT TO OPT OUT

You have a choice about whether or not you wish to receive information from us.

If you no longer want to receive direct marketing communications from us please email info@hotelrosedespyrenees.com with the subject “unsubscribe”.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites, plug-ins and applications run by other organisations. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. This privacy policy applies only to our website and what we do, so we encourage you to read the privacy statements on the other websites and you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you arrived to our website through a third-party link, we are not responsible for the privacy policies and practices of that third-party site and recommend that you check the policy of the third-party site.

aged 16 or Under

If you are aged 16 or under, please let us know and confirm that you have your parent/guardian’s permission before providing any personal information.

This Privacy Policy dates June 2020